Unified communications (UC) integrates communication services such as IM, voice, web & video conferencing, audio, desktop and data sharing, speech recognition, voicemail, SMS, e-mail, and fax all into one central location. In effect, UC makes it easier to connect with people, both internally and externally.
Managed Service Providers (MSPs), or UC consultants, can help businesses understand the different UC types and which one would best fit their company.
Cost-saving Unified Communications: The Cloud and Integration
Cloud UC packages usually include unified messaging (voice messages sent via email or text), voice, IM, presence, mobility, video conferencing, audio and web communications. By having the option to host unified communications in the cloud, your business will face lower initial costs. With low resource requirements and increased convenience, this UC system is the best option for many businesses.
Also, the cloud has the flexibility to make the most of a business’ existing on-site tools in combination with the new cloud services. Unified communication consulting professionals would recommend this as a medium level integration for customers who need it, allowing businesses to migrate from their current system to the cloud with ease.
Consulting in Managed Service Providers and Hosted UC
For some businesses, a hosted solution may seem a better option than managed services. Some business owners prefer this combination of cloud UC and managed services because it tends to lead to excellent customized solutions and user experiences. Understanding the benefits of hosted services, deciding which to get, and who will manage them requires consultation, though. Reputable UC consulting professionals should be able to shed light on which options are best for your business needs and advise on how solutions can be tailored for you. We have plenty of respectable and knowledgeable UC consulting professionals, and we’ll help you figure that out here at DMS Technology.
Making the Right Choice for Your Business
Unified communications can lead to significant cost-savings and improvements to a business’ productivity. It’s not an off-the-shelf solution, and the beauty of UC is that it’s flexible and can be customized to YOU. The system itself is easy to set-up, but knowing just what is required can be tricky to the uninitiated. That’s why it’s wise to lean on a consultant. They have the expertise and perspective to help you make these decisions.
To customize your UC, your consultant will take various factors into consideration, including the number of employees that will be using the system, the work environment, and the typical ratio of internal and external communications.
Ultimately though, however personalized your UC system, it will only be as effective as the staff using the technology, so allow consultants to use their expertise to match the right technology to the users and their needs. At DMS, we will train staff and educate users regarding the most effective use of their new system.
The prospect of switching to a unified communications may seem daunting, but we’ll make the transition easy. Some of the new technology can even be installed alongside existing infrastructure. And don’t worry, we won’t leave you with an instruction manual and walk out the door. We’ll make sure the integration of new systems goes as smoothly as possible. So, what’re you waiting for? Contact us today!